Services Provided:
– Renovation: Transformed the outdoor garden area into a luxury space with a swimming pool and lounge zone.
– Marketing: Enhanced social media presence with professional photography and video content for Instagram and Facebook.
– Staff Management: Trained front desk staff in customer service and upgraded their CRM systems for seamless check-ins.
Impact:
– Increase in star rating: 3.0 → 4.1 ⭐
– Increase in bookings: +40%
– Social media growth: 300% increase in followers, +500% post engagement
– Customer satisfaction: TripAdvisor reviews improved by 1.2 points
