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Offices704 Palm Court Mg Road Gurgaon
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Portfolio

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Services Provided:

Renovation: Transformed the outdoor garden area into a luxury space with a swimming pool and lounge zone.
Marketing: Enhanced social media presence with professional photography and video content for Instagram and Facebook.
Staff Management: Trained front desk staff in customer service and upgraded their CRM systems for seamless check-ins.


Impact:
Increase in star rating: 3.0 → 4.1 ⭐
Increase in bookings: +40%
Social media growth: 300% increase in followers, +500% post engagement
Customer satisfaction: TripAdvisor reviews improved by 1.2 points

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Services Provided:

Renovation: Completely revamped 20 guest rooms with modern interiors and refitted the restaurant to create a cozy, upscale dining area.
Revenue Management: Helped restructure pricing strategies based on seasonal trends, and introduced OTA (Online Travel Agency) management for better room visibility.
Staff Management: Trained kitchen staff and introduced new dining protocols for better service.

Impact:
Increase in bookings: +55%
Revenue increase: +25% year-on-year
Increase in customer retention: 60% returning guests
Food and beverage revenue: 20% rise in restaurant revenue after renovation
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Services Provided:

Renovation: Restored the hotel’s heritage rooms while keeping the traditional aesthetics, and revamped the rooftop restaurant to offer a fine dining experience.
Revenue Management: Reworked the hotel’s room pricing and created new packages, including a “Romantic Rooftop Dining” experience.

Impact:
Increase in average daily rate (ADR): +30%
Rooftop dining reservations: Sold out 3 months in advance
Online reviews: Improved from 3.2 to 4.3 ⭐ on Google
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Services Provided:

Renovation: Renovated the swimming pool area, added a luxury poolside bar, and improved landscaping around the hotel.
Marketing: Launched a targeted social media campaign for the hotel’s “Summer Special” offer, alongside professional videography.

Impact:
Increase in poolside bookings: +70% for pool-view rooms
Revenue from poolside bar: +35% increase in F&B revenue
Social media impressions: Reached by 10 times
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Taking seamless key performance indicators offline to maximise the long tail.
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Our locationsWhere to find us?
https://zostays.com/wp-content/uploads/2019/03/img-footer-map.png
Get in touchZostays Social links
Taking seamless key performance indicators offline to maximise the long tail.